At Super Progress, we strive to deliver the highest quality digital training experience to every customer. Since all of our products are entirely digital and available for instant access immediately after purchase, our refund and return policy is specifically designed to address the nature of digital content while maintaining fairness and clarity for all users.
By completing a purchase on Super Progress, you agree that you are buying non-physical, instantly accessible digital content. This includes downloadable guides (PDF), instructional videos, progress trackers, and related materials that become available to you the moment the payment is confirmed. Once access is granted, ownership and usage rights are transferred to you, which means traditional return procedures are not possible. However, we recognize that certain situations may require resolution, and we have created a transparent process to support our users in such cases.
– Refunds are available if a technical malfunction, error, or access issue prevents you from receiving or opening the purchased product. If, after our support team’s assistance, the issue cannot be resolved within a reasonable time frame, a full refund will be issued.
– Refunds may also be issued in cases of accidental duplicate orders or double payments for the same product. Each case is reviewed individually to ensure fairness and prevent billing errors.
– Refund requests must be submitted within 7 calendar days from the date of purchase. After this period, refund eligibility expires unless there are verified access or system-related issues caused by our platform.
– Refunds cannot be processed for products that have been accessed, viewed, or downloaded, as this indicates that the content has been delivered and used. This rule complies with international standards governing digital goods.
– If a refund is approved, funds are returned to the original payment method used at checkout. The refund process typically takes 5–10 business days, depending on your payment provider’s policies.
– Super Progress reserves the right to decline a refund request if there is evidence of content access, misuse, data sharing, or policy abuse. We carefully verify all claims to ensure mutual protection of both the customer and the brand.
All Super Progress products include detailed descriptions, format specifications, and preview information before purchase. We strongly recommend reviewing all details carefully to make sure the selected digital guide suits your fitness goals, training level, and expectations.
Every product in our catalog is 100% digital, available for immediate download or online access, and compatible with most devices worldwide. There are no physical shipments, delivery fees, or waiting times — you gain access to your materials right after payment confirmation.
Our goal is to ensure that every client feels fully informed and supported throughout their experience with Super Progress. If you ever encounter a problem with your purchase, our team will work with you to resolve it quickly and fairly.
Super Progress operates with transparency, reliability, and dedication to customer satisfaction — because your progress deserves digital solutions you can trust, and a service that stands behind every product delivered.
